Returns & Exchanges
At KBDfans, we strive for perfection in every keystroke, but if you are not satisfied with your purchase, you may return eligible items within 7 days of delivery in their original, unused condition. Please note that custom-built keyboards and soldered PCBs are generally excluded from standard returns due to their personalized nature.
Initiate a Request
Contact our support team via the official ticketing system or email with your order number and a detailed reason for the return.
Quality Inspection
Provide clear photos or videos of the item and its packaging to ensure the product is in its original, unassembled state.
Shipping the Product
Once approved, securely pack your items and ship them to our designated warehouse using a trackable shipping method at your expense.
Refund Processing
After our technicians verify the inventory, a refund will be issued to your original payment method within 5-7 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing